Stakeholder Analysis: People > Tools
"If your improvement project fails, it won’t be because you don’t know enough math; it will be because you don’t know enough about people.”
Thoughts on Lean Six Sigma training and implementation from a PhD statistician, ASQ certified Black Belt, published author, former tenured professor and current training developer!
"If your improvement project fails, it won’t be because you don’t know enough math; it will be because you don’t know enough about people.”
Teaching online? That takes knowledge, dedication and organizational skills. Teaching online at the dining room table with kids underfoot? Now, that takes a true professional!
Ancient history
I’ve been teaching online statistics classes since 2003—ancient
times, technology-wise. Back then, we augmented our pre-recorded voice-over PowerPoint presentations with live lectures that we typed out via text chat. Yes,
text chat.
I am a horrible typist. I consistently type the word “the”
as “teh.” Imagine me typing in multisyllabic words like “heterogeneity.” A
nightmare.
A few years later, around 2006, our university’s learning
platform got the ability to do live voice lectures. I resisted
switching over to the new technology, though. I had always been an early adopter, so
my department chair asked me what reason I had for not embracing the live voice
sessions.
I told him I had four reasons.
Meet my four reasons
He smiled because he understood. My four reasons? Three
girls and a boy, all under the age of 10.
Being able to teach online classes instead of in-person was a blessing for me. The college I worked for was more than an hour away from
my home, and the program’s classes were held in the evenings. My husband
travelled for work a lot, so I often struggled with finding
childcare when I had to teach my classes in person. Online teaching allowed me
to teach from home while sitting at the dining room table.
Can I have a snack?
I think most mothers will agree when I say that we moms are
never more interesting to our children than when we are on a phone call or in the bathroom. Kids have a Spidey-sense that mom needs a little alone time, and
they are right there making sure you don’t get it.
Teaching online graduate statistics classes was the same
way. When I pulled out my laptop, it acted like a kid magnet. Telling my kids
that mommy had to teach a class did no good. This was pre-Zoom. There were no students
to see.
I might add that if you ever need an ego check, have
children. My kids couldn’t have cared less that I had a PhD in industrial
engineering and was teaching the intricacies of central composite designs to 20
students hanging on my every (poorly typed) word. No, they were not
impressed. I was still Mom.
As I typed my chat lectures, I’d inevitably have a little
person sitting at my feet playing with her dolls and another combing the back
of my hair and styling it with Hello Kitty barrettes. Also, can I have a snack?
A perfect storm
One evening when my husband was out of town, I was typing my
chat lecture with my youngest son on my lap, and one daughter standing at my
elbow asking me to help her dress her Barbie. My oldest daughter was doing her math
homework at the other end of the table and would ask me for help whenever she
got stuck on a geometry problem. My typical Tuesday evening, pretty much.
My youngest daughter then came running into the dining room,
wide-eyed and yelling that the downstairs toilet was stopped up and was now overflowing
all over the bathroom floor.
You can do this, momma
I drew a deep breath and then, to buy myself time, I typed a
complicated question for my class to answer. I lifted my son off my lap, ran to the bathroom, grabbed
the plunger and unclogged the toilet, got the mop and bucket from the utility
room, cleaned the bathroom floor, threw on the fan to help it dry, and then coaxed
Barbie’s legs into a pair of impossibly skinny jeans. As I sat down, sweat
trickling down my brow, the first response from my students popped up on the
chat screen. Success! They were none the wiser.
Well, that stung
A few months later, I related that story to my colleagues in
a department meeting. One of the older male professors remarked that what I had
done was very unprofessional. I have to admit, that comment really took the
wind out of my sails. And, to this day, I have to vehemently disagree.
If I could watch four children, calculate the area of an isosceles
triangle, unclog a toilet, mop the floor, and dress Barbie, all at the same
time I was teaching a graduate class in experimental design without missing a
beat, I regard myself as an uber-professional. I mean, teaching a grad class
while sitting in a quiet office with your prepared notes and no distractions,
or overflowing toilets? Honestly, how hard is that?
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